Frequently Asked Questions

Orders are typically processed within 1-2 business days and shipped via our trusted courier service. Delivery times vary depending on your location but usually take 3-5 business days within New Zealand.

Currently, we only ship within New Zealand.

Shipping is a flat rate of $10 for standard delivery. Free shipping is available for orders over $199.

We offer a 14-day money-back return policy. If you’re not satisfied with your purchase, you can return it within 14 days for a refund. Please see our returns policy for full details.

We want you to love your purchase! If something doesn’t fit, you can exchange it for a different size or style (subject to availability) or return it for a refund.

We take pride in the quality of our products. If you receive a faulty item, please contact us immediately with details and photos, and we’ll work to resolve the issue with a replacement or refund.

Yes! If you're in Upper Hutt, you can select the "Local Pick-Up" option at checkout. Once your order is ready, we’ll notify you so you can arrange a convenient pick-up time from our gym or designated location.