Refund policy
We want you to love your Athletic Apparel gear! If something isn’t quite right, here’s how we handle returns:
Store Credit for Change of Mind / Sizing
We happily accept returns for store credit within 30 days of purchase.
- Items must be unworn, unwashed, and in original condition with tags attached.
- Once your return is processed, you’ll receive a store credit code to use on any future purchase.
- We do not provide refunds for change of mind or incorrect size.
Please note: There are no returns or exchanges on any sale or clearance items, including Black Friday Sale purchases.
Refunds for Faulty Items
- If your item has a manufacturing fault, we’ll offer a full refund or replacement (your choice) as required under the Consumer Guarantees Act (NZ law).
- To lodge a claim, please contact us at info@athleticapparel.co.nz with photos of the fault.
How to Return
- Email us at info@athleticapparel.co.nz with your order number and reason for return.
- We’ll provide instructions for sending the item back.
- Customers are responsible for return shipping costs, unless the item is faulty.